Windows hello something went wrong Type C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and hit the Enter key. Sep 23, 2021 · If the Windows Hello update is not done then you need to access Windows Update and then install each Windows Update. If you are experiencing the reported problem on computers that have been set up for an organization (e. Try again later when trying to Add / modify PIN. " Retrying just keeps bringing me back to the same message, and skipping brings me back to the login page where this is repeated. ' The options to improve recognition and to remove this sign-in option are greyed out. Thank you for the response. dat files. Jan 17, 2022 · This thread is locked. Reset the facial recognition and fingerprint options. I'll be happy to help you out today. The machine supports fingerprint reading via Windows Hello and I use it for login and to authenticate in various Nov 2, 2023 · Just some background here first. Jan 1, 2018 · However, it displayed "Something went wrong: it looks like you've already setup Windows Hello on another account Remove face recognition from your other account and then try again. There was a problem saving your passkey. If not click the Windows Defender Security Centre icon in the bottom right System tray. I am logged into two Microsoft accounts (personal and school). Try to access the app again. Nov 8, 2017 · When I go to the Sign-in options portion of the Settings app. Click on Computer Configuration and open Administrative Templates. Reboot your PC. Fix 3. And, whenever I try, it says “ Your credentials could not be verified. Feb 26, 2022 · The problem I am facing since the time I bought it from HP World is whenever I try to change the password or try to insert a new fingerprint through the sign-in options in settings. Jan 10, 2025 · Hello Saskia, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Jun 23, 2018 · This makes signing in with a MS Account a lot easier and should stop the Hello nagging. msc, and hit Aug 8, 2024 · If all the above ways fail to solve the “something went wrong Windows Hello” issue, you can create and switch to a new user account. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. me/ on my Windows computer and they work fine. 675. I have pushed out an Intune policy to enable Windows hello for business. Sep 26, 2022 · I recently bought a laptop and finished all the settings. Sometimes, it helps to try again or you can skip for now or do it later. The biometric driver is corrupted: Probably the most typical cause for this issue is when the latest Windows 11 build installation got terminated by rewriting certain files that belong to the biometric driver being used by Aug 16, 2024 · After clicking the button to set up my pin, I am taken to a screen that says "Something went wrong" "We weren't able to set up your PIN, You can try again, or skip this step and set up a PIN later. " I am the only user and the administrator of my personal computer and recently updated Windows 10 Home to version 1903, OS build 18362. Aug 8, 2021 · *uninstall biometric driver from device manager *open group policy editor >> computer configuration>>Administrative Templates>> Windows Components>>Biometrics>> Allow the use of biometrics( set enabled)>> Allow users to log on using biometrics ( set enabled) Stop the service called Windows BioMetric Service (WbioSrvc) 2. 1 Renderer 112. Jan 20, 2025 · When rebooting my machine, I was greeted with this instead of the prompt to input my PIN, "Something happened and your PIN isn't available. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" Oct 6, 2024 · We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). " This is after multiple computer restarts, and upgrading my computer to windows 11. Furthermore, in Windows Security, I can set up my fingerprint, but I can't use it. She has been associated with the Information Technology industry for over 10 years, and Hello Don, You could try the method in the tutorial below to hopefully fix PIN to be able to add afterwards. " Resetting the PIN doesn't fix the issue. Nov 17, 2020 · Open the Run dialog box by pressing the Windows key and the R key together. Mar 20, 2024 · Now you can double-click on the NGC folder and it should open. Fix Windows Hello PIN problems on Windows 10. Press the Win + I key combination to open Settings and go to Accounts from the left tab. Apr 30, 2018 · I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. Fix-4 Turn Biometrics ON (For Windows Pro users Only) 1. I removed my face data from Windows Hello and tried to set it up again. " Jan 2, 2025 · After restarting the computer, get the user to logon to Windows, where they should be prompted to complete Windows Hello for Business setup More info I was actually surprised that Microsoft’s own https://aka. So, I thought that the best thing to do would be to delete my user account and start again. Jul 24, 2024 · Right-click on the Ngc folder and then go to the Properties; Go to the Security tab. Please try below methods to diagnose the issue. I am connected to our domain at work. Select Windows Components and open Biometrics. Hello, thanks for your feedback here about your issue, it seems that your Windows hello is working abnormally. Click to set up your PIN again. You can even disable the Windows Hello prompt using Registry Jun 22, 2020 · Windows Hello - something went wrong. That has never been a problem but I don't know if that could have something to do with it. Users are unable to configure a PIN when they are off the domain network. Apr 9, 2020 · This is a personal computer, it does not belong to any organization. However, for whatever reason, some users sometimes are not able to sign in to Windows… Click Enable Windows Hello. " Jul 11, 2023 · Restart your computer and check if the Windows Hello stopped working in Windows 11 problem is fixed. Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. Aug 19, 2022 · “Something went wrong and your PIN isn’t available (status: 0xc000006d)” is another variation of Malware infection, system file corruption, and permission errors can disrupt the PIN login option in Windows. Right-click Windows Biometric Service and click Stop. "Something went wrong and your PIN isn't available (status: 0xc000005e, substatus: 0x0). Nov 28, 2017 · Windows build 16299. To do so, follow the steps below: Step 1. Go to Settings > Update & Security and check for updates. You can vote as helpful, but you cannot reply or subscribe to this thread. msc. I've tested other Passkey sites like https://webauthn. I recommend you repair Windows completely before you should make a copy of your files. Matt Jun 1, 2020 · 4. 5. Mar 16, 2025 · Please reset facial recognition. Activate biometric service: Again, press Windows + R, type services. FIX "Something went wrong" in Windows Update by Repairing System Files. In the settings menu, scroll down to find Account and hit Enter. Back up the Dat files in this folder by copy and pasting the files into the new folder you created. We would like to set up Windows Hello for Business on a device for multiple users on a single device. Just go to Settings > Accounts and click Add account. In Safe Mode, press Win + I to open Windows Settings and go to Accounts. It prompts me to reset my PIN. How to identify the issue. It has been working fine for a while with Harassment is any behavior intended to disturb or upset a person or group of people. Under "Account Protection", it should say "Set up Windows Hello for faster, more secure sign-in". msc in it and click on to open Local Group Policy Editor. If non Mar 6, 2025 · Introduction: Windows Hello for Business is a game-changer for enterprise security, offering a seamless and secure way to authenticate users on Windows devices. ; On its blue screen, copy/paste the below code and hit Enter. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Jan 26, 2024 · "Something went wrong" This is the worst message you can get. Windows Hello for Business must now be set up for domain access. Please sign in with your PIN ***Off-topic message was split from the original thread by the moderator. Restart the PC and then add PIN in Windows Settings. I removed my PIN and now Add is greyed out. Sep 24, 2020 · Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. Then, type the following and hit the Enter key on the keyboard to take ownership of the protected NGC folder:- Dec 9, 2024 · The Intel graphics and neural processing unit (NPU) driver and Dell Trusted Device (DTD) experience a compatibility issue with Windows 11 24H2 on a computer with an Intel 14th generation processor. " Feb 5, 2025 · Regarding Windows Hello PIN setup issues and account changes, you encountered a problem when trying to create a Windows Hello PIN and were unable to change the account type through the Control Panel. Here on the photo you can Jun 28, 2024 · This is a personal computer, it does not belong to any organization. 22000. Aug 19, 2020 · Have had WHFB working for some time, but recently users getting 'Something went wrong and your PIN isn't available (status: 0xc00000bb, substatus: 0x0). Threats include any threat of violence, or harm to another. If the above 2 methods fail to resolve Windows Hello not working on Windows 11, you can try resetting the facial recognition settings. Please refer to the following steps. really need help to solve this problem. Then, follow the wizard to create a new account. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you. Jul 23, 2021 · Windows 11 build 22000. These are the steps i did before making my way here: 1. Delete the original files. Aug 30, 2024 · Hello! we have deployed Windows Hello for Business on our Clients. They are usually easy to perform so make sure you follow the solutions below in order to use the feature properly once again. Upon a recent reset, where I cleaned the drive, Windows Hello fingerprint no longer works; although the Power button is fi Sep 12, 2023 · Issue: When signing in with Windows Hello PIN, Fingerprint or Face Camera triggers the message "sorry, something went wrong please Jul 24, 2024 · Something went wrong We weren’t able to set up your PIN. Aug 30, 2019 · Hi, winstonSmith My name is Aracely, I am an Independent Advisor. Method 1: - Press Windows key + R and this will open up the run box and from there copy and paste the below and press Enter or click OK Type C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC Feb 1, 2023 · When i was trying to configure my sign-in options, i found out all the sign-in options for (windows hello) are displaying "This option is currently unavailable". . Try again later'. Something went wrong (code: 0x8009002d). 4. Fingerprint sensor works well. It replaces traditional passwords with biometric authentication (like facial recognition or fingerprint scanning) and a backup PIN. ”And when I click OK, it says: “ Something went wrong and your PIN isn’t available (status: 0xc000006d, substatus: 0x0). Please try again later. I can log in using a password, which is how I got in now, but I've restarted it several times. " So I, as the administrator, go to settings > accounts > Sign-in options and find Windows Hello PIN is unavailable (which doesn't make any sense because I literally use it every time I log in. " I give Windows all my info and use a one time code to log back in. This PC has no group policy, it's my personal computer so I don't know what went wrong, but I would like to have my PIN back. Restart your device to see if that fixes the problem. I suggest that you try to delete the folder where the PIN information is stored and then try again. Open Command prompt as administrator. Under the sign in options, Windows Hello Pin, I see a message that says Something went wrong. I will help you on this. 2261. Try again later. ” Mar 18, 2021 · Hi BouomoA, . (it was working before the WHfB deployment) I get the following error: Your credentials could not be verified. MrElliott 26 Reputation points. Jan 8, 2020 · Recently, when I try to login, I get the following message (not always): Something went wrong and your PIN isn't available (code: 0x80070006). Oct 21, 2021 · Edition Windows 11 Home Version 21H2 Installed on ‎4/‎7/‎2022 OS build 22000. Mar 30, 2022 · Hello, I can't use my fingerprint scanner because every time I click Sign-in Options then Windows Hello Face, it always says "Something went wrong. What Causes Windows Hello not to Work on Windows 10? Jun 4, 2019 · Hi Naveen, I have tried contacting Logitech support, but they only replied once and did not help very much :(. ; Go to the General tab and select the current certificates if there are multiple certificates, and then select View Certificate. Enable "Turn on convenience PIN sign-in" using Group Policy. After few months i had installed windows 10 i switched to a local administrator account and then i cant sign in with microsoft account i tried all the solution ,By enabling SSL in internet options, By troubleshooting . Step 4. Nov 19, 2024 · Hello, MPPD137. 50 Node 18. Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Hi all, I have Windows hello for business hybrid key trust setup. Oct 4, 2023 · Windows Hello PIN something went wrong – If you encounter this error, note that it can be fixed with our previous solutions. Jul 19, 2024 · 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and convenient affair. Select Windows biometric services from the left column. Then it said "Something went wrong and your PIN isn't available (code: 0xd0000225). I have below two GPO's configured : GPO 1. Open an elevated Command Prompt. Go to the Family & other users tab and tap on Switching to a local account. Hello, When I set up Windows Hello in Windows 10 build 2004, I get Jan 11, 2022 · Something went wrong. 2 Shell 24. Now whenever I try to set it up, it says "Sorry something went wrong. Aug 13, 2024 · Windows Hello is a feature that lets you sign in with your face or fingerprint. Try again later" I'm not sure what to do since I have been trying to fix it, but nothing seems to work. Looks like PIN was just locked. Try again later" after i opened up the details for facial recognition, fingerprint recognition and PIN. Return to Windows Hello PIN, hit Add or Set up PIN to create a new PIN. After clicking the Add PIN button nothing happens. Post moved by the moderator to the appropriate forum category. Press Ctrl+Alt+Del to get to where I can restart my computer. This mode only loads basic drivers and services, which in re Dec 3, 2021 · 2) Something went wrong and your PIN isn't available ( status:0xc000005e, substatus:(0x0) Click to set your PIN again. More fixes here. It states, 'This option currently unavailable' and along with 'Something went wrong. Mar 13, 2022 · 2) Update your drivers from the PC maker's Support Downloads webpage for your exact model. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Jun 28, 2024 · Also, Check for Windows Updates sometimes, Microsoft releases updates that fix bugs related to Windows Hello. Method 2: Using Group policy settings if you have Windows 10 Pro installed. At the beginning I wasn't able to make any progress with it, whenever I go on the user I only get this picture down below At the start the Change the Windows Hello for Business policy to not require a TPM. Mar 24, 2019 · Hi Shahid. Win + Q to open the search box, type “ msinfo32 ”, then open “ System Information ”, please take a screenshot of it and attach it to your next reply. Press Win + R to open the Run dialog box. I click on it and it just says "Something went wrong. Reset the Hello Facial Recognition Settings. Delete the . Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. 0 Architecture x64 Feb 20, 2023 · Fix Windows Hello PIN errors, Something went wrong 0x80070032, 0x801C044D, 0x80090016, 0x8007054f, 0xc0090030, etc, on Windows computers. dat file into a newly created folder as a backup. I’ve already installed Bitwarden on two other PCs with Windows 11 Pro and had no issue at all. 2. " Spoiler alert, restarting did not fix it. Sep 8, 2023 · I have a two year old Dell Inspiron 5515 with Windows 11 Home 64bit. Jul 4, 2020 · When I try to login to my computer using my pin, it gives me a message saying, "Something went wrong and your pin isn't available (status: 0xc000006d, substatus: 0x0). This fixed the camera app but not Windows Hello. Oct 2, 2024 · 24H2 was only released yesterday and there are some problems reported in that update, but I have not seen any problems with Windows Hello facial recognition listed, the best option may be to report this on the feedback hub (Windows Key + F) to their developers, they may be able to resolve this with a patch for 24H2. * * Note: This issue usually occurs on domain computers. This is a tedious process and I would have rather kept Windows Hello but whenever I go to sign-in options it says "Something went wrong. 1. Here are some recommended steps to solve your situation: Nov 21, 2022 · 6. * Click Start * Select Settings and navigate to Accounts /> Sing-In options /> Windows Hello * Check whether you're able to make changes to the setting and setup Windows Hello there. Copy and paste the . Sometimes it helps to try again or you can skip for now and do this later. PIN option is unavailable (Windows Hello PIN option missing). Nov 17, 2023 · So, I am running Windows 10, and I somehow can’t login. Dec 27, 2023 · Something went wrong. If you can't proceed to next method. Mar 10, 2023 · Windows Hello not working on Windows 10. GPO 2: Oct 9, 2024 · Press Win + I to open Windows Settings. 7+00:00. First of all, thank you for sharing the information, if the camera itself is normal, then it might be Windows hello service abnormality, you can refer to the following steps to fix it: 1. Now, Right-click and Uninstall Surface Camera Windows Hello. Jun 22, 2016 · Subscribe Subscribe to my blogs feed ; Previous Entry VMware Fix: Windows cannot find the Microsoft Software License Terms; Next Entry 2 Ways to Turn On / Off Airplane Mode in Windows 10 Apr 1, 2023 · After the third interruption, Windows 10 will open in the Advanced Startup environment, and then you can continue with the steps below to use the startup repair tool to fix startup problems with Windows 10. Sometimes it helps to try again or you can skip for now and do Aug 7, 2024 · Open Windows Explorer and navigate to C:\Windows\System32\WinBioDatabase. I did research online, and tried delete driver and reinstall driver, but all of those are failed. You can also set up Hello there if you want to try it. 5615. Find the one with date you recognized you register the fingerprint. I'm Greg, an installation specialist and 9 year Windows MVP here to help you. TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. User profile cannot be loaded. Delete the old database: Still in Windows Explorer, go back to C:\Windows\System32\WinBioDatabase. Open the Certificate Authority snap-in. 0x80090036: User canceled an interactive dialog. 100 was released yesterday to Windows Insiders on the Dev Channel. If Windows still does not let you change your PIN May 7, 2023 · Hi, and thanks for reaching out. The link below is a good reference on everything that needs to be done to set your domain and forest up for Windows Hello for Business: learn Jan 11, 2022 · I understand that Windows Hello facial recognition suddenly stopped working. Welcome to the Microsoft Community. Here's here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. May 9, 2024 · To fix Something went wrong, Try again later error during Windows Hello setup, roll back Fingerprint driver, and delete the files inside the NGC folder. Aug 6, 2024 · Sangeeta holds a Bachelor's in Computer Science, and a Post Graduate Diploma in Computer Applications. Dec 19, 2024 · Hello Nyxgyu, welcome to the Microsoft Community! you are experiencing the “Something went wrong, please try again or select Cancel to set up your device later Sep 18, 2016 · Hello, Try to navigate as mentioned below and check if you're able to setup the Windows Hello. (it will be slow) Nov 20, 2024 · Whenever I disconnect from the video card, the Windows Hello PIN gets corrupted and I get the "something went wrong" message at login, requiring me to login with my Microsoft account, delete the ngc folder, and reset the PIN (which is problematic when I don't have WiFi available). Message: Sorry something went wrong. Windows Update: Perhaps your current Windows system has some bugs, you can try to install a new Windows update or uninstall your previous update, Check available updates from "Settings" - "Windows Update" - "Check for Updates". When I try to add my fingerprint, it says that "Something went wrong. Windows Hello for Business Cloud Trust has been set up and working fine. 14. Jun 27, 2016 · 'Something went wrong' When Sign in with a Microsoft account instead. I already tried uninstalling in device manager and other methods taught in Youtube. Oct 2, 2022 · I normally use facial recognition so I didn't notice until recently that fingerprint recognition wasn't working. " I have already tried troubleshooting Windows Update and Hardware and Devices. 2134) Hi everyone, Recently (maybe after the Windows 11 update) I couldn't log in with my admin account even though Windows Hello is working properly and PIN I'm entering is definitely correct. It says that something went wrong and your PIN isn't available (code Nov 2, 2020 · So I think to myself "Surely there has to be a way to turn this feature off. But somehow, after few updates later, I can't use windows hello to sign in. Created by Anand Khanse, MVP. I've upgraded to the latest Windows feature release (Windows 11, version 23H2). When I tried to log back in, it said I had to use the PIN. However, I have good news! Marc8660 posted on the Logitech community forum a link to a French website that had a link to an older firmware update tool. ; Type in Administrators in the “Enter Apr 30, 2020 · after these updates, this option gets "sorry something went wrong" message and won't let me go through to set up fingerprint. If the problem persists, try to remove the Windows Hello feature and then add it again. Close Windows Hello, and then try going through the setup again. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Oct 12, 2022 · "Something went wrong and your PIN isn't available (code: 0xd0000225). Kindly try these following steps to reset Windows Hello biometrics and to set up Windows Hello on your current user account: On the search box, search and open Services. 0 . Learn how to troubleshoot Windows Hello sign in issues, error messages, or facial recognition. Click to set your PIN again. Click to setup your pin again" Nov 23, 2023 · Hello , Good to see you in Microsoft Community. Final Words. ' Apr 30, 2024 · After completing the above steps, your old Windows Hello PIN will be removed so you can set it up again. ). " Which other account is it referring to? I am only using Windows Hello on my own account, but on 2 Surface Pros. Sep 2, 2023 · Windows 11 Version 22H2 (OS Build 22621. If Windows Hello doesn’t work, you may get the message “something went wrong. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Jan 11, 2023 · Hi. Fix 4: Switch to a Local Account. Booting from USB and using the Shift-F10 to obtain a CMD window -> then run Notepad and select file open -> Explorer window I am able to access the data but find that my user data is all under the Appdata folders rather than My Documents so am not certain that the copy to external drive is complete. Bottom Line. Nov 16, 2023 · Create a local user or administrator account in Windows - Microsoft Support. Which Windows version are you running - 1809, 1903 or 1909? Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. " When I click to set it up PIN, it says "The User Profile Service service failed the sign-in. (Hybrid Azure AD Joined devices with Cloud Trust) I face an issue on a few clients (not on all!) that they are not able to use the PIN or biometrics. i tried to add an account used by other apps and i select outlook account, it not does not open . 613 Experience Windows Feature Experience Pack 1000. I would love to help you today. Install Okta Verify on a different device, Something went wrong. Check the following: Jul 24, 2024 · The Windows Club. g. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. Jul 29, 2024 · What can I do if I see the Windows Hello Something went wrong error on Windows 11? 1. These are the most effective solutions for Windows Hello login failed I tried removing Windows Hello, but it now wants me to sign into my microsoft email each and every time instead. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Feb 27, 2024 · I want to set up windows hello again after it stopped working but it gives me the error, "Facial Reconition (Windows Hello) This option is currently unavailable Something went wrong. Open folder location in file explorer: C:\Windows\System32\WinBioDatabase\. Type services. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. ; Once the files and folders are deleted from the NGC folder, go back to step 1 to add a new PIN. We have set up the "Identity Protection" and "OMA-URI" policies for a user group and it runs fine with just a single user on the… Feb 3, 2022 · I understand that you are having Windows Hello PIN issues. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. ; Clear-Tpm. Open the Services pane and stop the Biometrics service. Apr 7, 2023 · I am having the same issue - I can't even enable the Windows Hello part as the application goes into a infinite loop, every time the Windows Hello prompt says "Something went wrong" - it seems Bitwarden isn't able to finish up the Auth? Version 2023. In Get Help type "Windows Hello Face Camera is not working", press Enter. Mar 14, 2023 · "Your credentials could not be verified. Jan 23, 2021 · Then, open Windows Explorer and go to C:\Windows\System32\WinBioDatabase. Dec 26, 2024 · Whatever went wrong went wrong completely. The Ngc folder is saved in the Windows folder and is where the PIN information is stored. I have tried to reset and clear the Ngc Sep 21, 2021 · Hi EO. Pres Windows key, type gpedit, and press Enter. 8. 3. Apr 8, 2023 · Windows 11 Pro - Fresh installation with all updates (10. If you encounter the "Something went wrong" error, try these six fixes to enable camera access, prevent biometric devices from turning off, reinstall drivers, delete NGC folder, check group policy settings, or create a new user account. Now, Go to Computer Configuration > Administrative templates > Windows Sep 6, 2022 · To delete the NGC folder on Windows 11/10, use these steps:-Step 1. I have tried enabling 'Turn on convenience PIN Sign-in' and 'Hello for Business' policies in all the various combinations. It wouldn’t let me enable PIN or Windows Hello face recognition sometimes saying “feature unavailable”. Jul 24, 2024 · Something went wrong We weren’t able to set up your PIN. " Given this context, understanding the underlying causes of this issue and its resolution is vital for users facing it. Something went wrong and your PIN isn’t available (status: 0xc00000bb, substatus: 0x0). In the Sign-in options, select Windows Hello PIN and then choose Remove. 1. Jun 26, 2024 · There were two of them, but the main one seemed to be 2024-06 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5039302). Once it showed 'Not able to use PIN due to a problem (Code: 0xd000a002)'What's wrong with my new laptop? Jan 6, 2025 · Step 1. Step 2. 2020-06-22T14:40:46. OK, sure. 22621 Build 22621)HAL 10. If you are using a laptop with built-in Webcam, follow these steps to When I go to Accounts > Sign-in options Facial recognition (Windows Hello) says 'This option is currently unavailable'. Hi there MS Community, I was trying to rename my account and UserProfile folder on my Surface Pro 5 and I stuffed something up somewhere. NOTE: The options given by "Get Help" may vary. I tried updating all the drivers but nothing works out. Anyhow, As I am setting up a new computer (with Windows 11), Aug 19, 2022 · Hello, I am having trouble setting up Windows Hello properly. Kindly check and try the methods below and see how it goes. The above command line will reset the Trusted Platform Module to its default state. I apologize for the inconvenience caused. I understand how important it is for you to resolve the issue with Windows Hello Face Recognition. Aug 17, 2019 · I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later" Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. This appears after i follow these steps to solve my previous problem, freeze taskbar. Now all of a sudden the Hello Face, Hello Fingerprint, and most importantly the Hello PIN are all giving the message: "This option is currently unavailable--click to learn more. Jan 31, 2018 · Thank you for the information. Here are steps for fixing Windows Hello: 1) First try the fixes here: Apr 13, 2022 · Method 4. May 25, 2022 · When I first bought the laptop, I was able to use Windows Hello (fingerprint scanner). Oct 29, 2020 · 2. Now delete all the contents in the NGC folder. Restart your PC and try to add a Windows Hello PIN again. I always get a pop up from the Windows Hello Option that 'something went wrong, try again later' and doesn't allow me to make any kind of changes. Press Windows key + R together from the keyboard. I am Zainab, an Independent Advisor and a Windows user like you. Remove your Webcam. It has 'Something went wrong. Follow the on-screen instructions to complete the process. When I expand the options it says 'Something went wrong. 15 version 1709. They get an error: "Something went wrong and your PIN isn't available (status: 0xc000005e, substatus:0x0). dat file. Nov 28, 2024 · Hello MananOza, I am Ramya. See if the camera will be reset and would now work. If not, just delete all DAT files. Microsoft Store/account PIN not working – You may easily reset your PIN by going to the login page for your profile and clicking on the link that says I forgot my PIN. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. >Type C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and hit the Enter key. Other than the annoying message, is the PC restricted from doing anything? I don’t know exactly how enterprise PIN policies work in MDM, but perhaps something is messed up on Uni IT side for her but not the twins account. Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. Delete the NGC folder >Open the Run dialog box by pressing the Windows key and the R key together. Then I have to login using my password instead. Please try again. We have a hybrid setup, AD and AAD using Azure AD Connect. Sep 27, 2022 · If you’re on Windows 11 and you’re suddenly unable to use the Windows Hello functionality anymore as you’re seeing the ‘Something went wrong‘ error, you should be able to resolve the issue by using Device Manager to temporarily uninstall Windows Hello’s biometric driver in order to force your OS to install a fresh version. I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. Try again Later. io/ and https://webauthn. On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. 0. " Underneath there is an exclamation mark with "something went wrong. Oct 4, 2023 · Getting the Close Windows Hello and then try going through the setup again error? Update Windows or the biometric drivers, or change BIOS. Please check the basic hardware information of your device. ** * Hello everyone, I'm on a domain managed computer (Windows 10 Enterprise). Or force your computer to power down and then restart. On the lock screen, press any key to view the Sign-in screen. On this location, there will GUID. 1) User level - Enable Windows Hello for Business User configuration under Policies > Administrative Templates > Windows Components > Windows Hello for Business. Once you get a response, choose "Windows Hello Camera Issue". It seems that your device has been booted into Diagnostic Startup mode. Caller provided a wrong parameter. At least with a blue screen, you know your need to start at the beginning. Dec 1, 2021 · Hello, I have updated my laptop to windows 11, and after a few weeks, I can not use my PIN, fingerprint, or even windows hello. I don't believe, but haven't confirmed, that these computers have a TPM, but the Hello deployment policy doesn't require it. ms/PINErrors site actually lists this error, to be honest I didn’t check it until after I had resolved the problem. Choose "Windows Hello Face recognition setup not working" if you are given this option. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. Windows is garbage that’s the actual cause, outsource cheap IT developers who tell you to run file check and script kiddies who have no idea what they are doing, the solution is to buy a Mac and get on with living, the only use for windows is as a barebones gaming rig with absolutely no personal information left in it. Dec 5, 2021 · Something went wrong and your PIN isn t available. 3 Ways to Mar 4, 2022 · Hi all, I’m facing a strange issue on my desktop with Windows 10 Home. Now, write gpedit. Click Advanced and then on the Change button associated with the Owner. With it came a larger rollout of Teams Chat and further changes to the UI to make it all consistent ahead Mar 18, 2020 · Hello, I’m Virginia an independent advisor with 20 years of expertise in fixing my own & friends’ PC problems. Step 3. I've tested this site on other Windows computers and it works fine. Start the service Windows BioMetric Service again. In Settings > Accounts > Sign-in options, find "Windows Hello face", click "Delete", and then restart facial recognition. “Something went wrong and your PIN isn’t Jan 1, 2023 · Note that the below steps will not work for Microsoft account if you have enabled the Only allow Windows Hello sign-in for Microsoft account on this device option. ". However, when I try to reset my PIN, it says, "Something went wrong. Was something similar happening when you are setting up other Windows Hello Oct 18, 2022 · Make right-click on the Windows icon and select Windows PowerShell (Admin). " I am an administrator on the computer and it has a supported fingerprint reader. In the confirmation window, click on OK to confirm the removal. Method 2. It also said "Something went wrong. Jan 24, 2025 · Windows Hello has been repeatedly giving me problems when logging in to my laptop and using saved passwords for autofills. Whenever I try to use it, the system shows me "Something went wrong on our end. Please try the steps provided on this other thread and see if the issue persist: Click here. ; Select all files and folders inside the NGC folder and hit Delete. hey i personally like this feature of windows having fingerprint scanner like phone but my scanner when i start set up finger print then i touch the scanner so it says sorry something went wrong i have uploaded screenshot u can also check and i also have… Jul 24, 2024 · You may see Something went wrong and your PIN isn’t available (code:0xd0000225) because of an issue in the Windows security setting, malware infection, or corruption in the ACL, and NGC folder Dec 29, 2017 · Therefore, we would recommend to launch the Group Policy Editor and check/edit the settings related to Windows Hello functionality. ; Right-click on the issuing CA server and select Properties. Try again later' in red just below the PIN header. Install any available updates and restart your PC. dnbpb joca mpku tzyf wfpgf gfwmvy wwgtfp ykalle jpz awqtyb tliy cnha vdhc dyrr arnq